FAQ

Questions, answered.

If something is not covered here, email us and we'll answer within a business day.

Process & delivery

Two business days on average from the moment we have your photos. Rush delivery within 24 hours is available as an add-on.

Six is the sweet spot for a standard film. We can work from as few as three, and larger properties often send ten or more so we can choose the strongest set.

No. We work entirely from still photos. If you already have drone or phone footage we can incorporate it, but nothing needs to be shot for us.

One round of revisions is included in every tier. Further rounds are quoted case by case and are rare.

Photos & quality

Sharp focus, even lighting, and a level horizon. Photos taken in good daylight animate best.

Heavily edited or low resolution images limit what we can do — if a photo is soft or noisy, motion makes that more visible rather than less.

Every project ships in both 16:9 landscape and 9:16 vertical, at 1080p, watermark free, as MP4 files.

Yes. We animate your photos rather than inventing rooms, so what a guest sees is the space they will arrive in. We will not add furniture, change layouts, or remove things that are really there.

Pricing & payment

Fifty percent on order and fifty percent on delivery for single projects. Bundles and monthly arrangements are invoiced per agreement.

Yes, and it is where the model works best. Portfolios get consistent styling across every listing, volume pricing, and scheduled turnaround so content arrives on a predictable rhythm.

Tell us what is off and we will recut it within the included revision round. If the finished film still is not something you would post, you do not pay the balance.

Usage & rights

Airbnb listings do not support video uploads.

The films are made for Instagram, TikTok, paid ads, direct booking sites, and email — the places where guests discover a property before they ever reach a booking platform.

You do. You receive full commercial usage rights for the property in question, including paid advertising, with no time limit and no additional licence fee.

Yes. Every score we deliver is cleared for commercial use including paid social advertising, so nothing gets muted or taken down.

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